Feel free to contact us – the Healythm team is always here to help you with sincerity and care.
📩 Email: support@healythm.com
⏱ We usually respond within a few working hours (24 hours at most).

When will I receive my order?
We process all orders within 24–48 hours (excluding weekends and public holidays).
Estimated delivery times:
2–5 business days for orders within Australia
7–14 business days for international orders
⏳ During peak periods or unexpected events (e.g., COVID-19, weather delays), shipping may take slightly longer – but rest assured, we’ll be with you every step of the way.

Don’t worry. Some Healythm products are shipped from different warehouses or packaged separately to preserve quality.
You may receive items in separate shipments.
If you haven’t received your full order after 30 business days, we will:
Refund your full payment
Let you keep the product if it arrives afterward
Simply email us at support@healythm.com and we’ll make it right.

We process orders very quickly, usually within the first 12 hours after placement.

If you need to cancel or change your order, please contact us at support@healythm.com within 12 hours.

After that, your order will likely have shipped and can no longer be modified.

We’re truly sorry if your item arrives in less-than-perfect condition – despite our care, issues can occasionally occur during shipping.
👉 Please send us:
Your order number
A brief description of the issue (wrong item, damage, defect...)
A photo or video of the problem
📩 Email: support@healythm.com
We’ll:
Not require you to return the item
Issue a full refund (or send a replacement if preferred)

Absolutely. We use SSL encryption to protect all payment and customer data.

We fully comply with data privacy laws and never share your information with third parties. Your security is our priority.

I need more help – how can I reach you?
We’re here for you – whether you need product guidance, after-purchase support, or just have questions about sound healing.
📩 Email us anytime at support@healythm.com

I’m interested in collaborating or becoming a reseller
We’d love to partner with like-minded individuals who share our mission of healing and harmony.
📩 Reach out to partner@healythm.com and we’ll send you details about our latest collaboration program.